Refund policy

At Faye brands, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help! Please review our return and exchange policy below:

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at fayebrandshop@gmail.com with your order details. Our team will provide the return shipping address and instructions.

Returns

• Customers are responsible for the return shipping cost and must ship the item back to the address we provide.
• Once we receive and inspect the returned item, we will process a refund, deducting the original shipping cost.

Exchanges

• We offer exchanges at no extra cost. After receiving the item, we will ship the replacement item free of charge.

Conditions for Returns and Exchanges

• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Returns or exchanges must be initiated within 30 days of receiving your order.

If you have any questions or need assistance, please don’t hesitate to reach out to us at fayebrandshop@gmail.com.

Thank you for shopping with Faye brands!